Shipping & returns
Note to store owner: this is a starter draft — replace the bracketed placeholders with your real policy, and make sure it matches your official Shipping and Refund policies under Settings > Legal in Shopify admin.
Processing time
[EDIT: e.g. "Orders are handmade/packed to order and ship within 2–3 business days."]
Shipping rates & delivery
[EDIT: List your shipping rates/carriers and estimated delivery windows, e.g. "Standard shipping (5–7 business days): $X. Free shipping on orders over $X."]
Order tracking
You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Returns & exchanges
[EDIT: State your return window, condition requirements, and who covers return shipping, e.g. "We accept returns within 14 days of delivery on unused items in original packaging. Contact us to start a return."]
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within [EDIT: X days] with photos of the item and we'll make it right.
Questions?
Reach out through our Contact page and we'll be happy to help.