What are your charms made of?
Our charms and bases are made from a mix of materials including 18K gold-plated metal, gemstone and glass beads, freshwater pearls, and paracord. Each product listing includes specific material details.
How do I attach a charm to my bag or keys?
Most of our charm bases include a clasp or hinge closure so you can easily add, remove, and mix charms. Simply open the clasp, thread on your charm, and close it back up.
How long does shipping take?
[EDIT: Add your processing time, e.g. "Orders ship within 2–3 business days"] via [EDIT: carrier]. You'll receive a tracking number by email once your order ships.
What is your return policy?
[EDIT: Add your actual return window and conditions, e.g. "We accept returns within 14 days of delivery for unused items in original packaging." Confirm this matches your official Refund Policy under Settings > Legal in Shopify admin.]
Can I get a custom charm made?
[EDIT: If you offer custom/personalized charms, describe the process, turnaround time, and pricing here.]
Do you sell at markets or in person?
Yes! We regularly set up at local markets and pop-up shops. [EDIT: Consider linking an Instagram or events page here so customers can find your next appearance.]